Order Status

The following information is found in the “Open Orders” section.

• Order Date and Action

  For open orders, the “Order Date and Action” column displays the date the trade was placed. Underneath the date, you may see the following:

  • Cancel
    If the order is a window trade, and the window has not yet closed, you may be able to cancel the order by clicking on “Cancel.” The closer the window is to closing, the less likely it is you will be able to cancel the order.
  • Try to Cancel
    If the order was a direct trade, you may try to cancel it by clicking on “Try to Cancel.” Your chances for canceling the order are slim since direct trades are sent to the market immediately.
  • Modify
    If the order is a window trade, and the window has not closed yet, you may be able to modify your order by clicking on “Modify.” The closer the window is to closing, the less likely it is you will be able to modify the order.

• Status

  This column displays the current status for open orders. Possible open order statuses are:

  • Pending
    If a window order was placed and the window has not closed yet, “Pending” will be in the Status column.
  • In Progress
    If we’ve started to execute the order, “In Progress” will be in the Status column.

• Order Number

  This column displays the number assigned to each order. If you click on the order number, you will go to the “Order Details” page where these items appear:

  • trading action, identifies buys and sells
  • security symbols
  • company names
  • shares
  • execution price-per-share
  • transaction amount

• Account and Folio

  This column displays the name of the account where the trade was placed. If the trade was placed for a folio, the name of the folio will appear under the account name. If the trade was placed for your non-folio holdings, “Non-Folio Holdings” will appear under the account name.

• Trade Type

  This column will tell you if the order is a direct trade or a window trade.

  • Direct Trades
    If the order is a direct trade, “Direct” will be in this column.
  • Window Trades
    If the order is a window trade, the time of day the window closes will appear in this column.

• Trade Description

  This column will tell you

  • If the order was dollar-based or share-based,
  • If the order was a buy or sell,
  • The dollar amount for dollar-based orders, and
  • The estimated dollar amount for share-based orders.

  Due to fluctuations in market prices, we are not able to tell you the exact dollar amount for share-based orders until after the order is executed.

The following information is found in the “Closed Orders” section.

• Order Date and Action

  For closed orders, the “Order Date and Action” column will display the date the trade was executed, partially executed, or cancelled.

  Under the date, you may see the following:

  • Resubmit
    If the order was not executed, “Resubmit” may appear under the date. Click on it if you would like to resubmit the order for execution when the current window closes. A trade may not execute because your cancel order limit was reached or you had a lack of funds available to make a purchase.
  • Status
    This column displays the status of closed orders. Possible closed order statuses are:
    • Executed
      If a window order was completely filled, “Executed” will be in the status column.
    • Partially Executed
      If a window order was only partially filled, “Partially Executed” will appear in the status column.
    • Cancelled
      If none of the order was executed, “Cancelled” will be in the status column.
    • Cancelled – Limit
      If a cancel order limit was reached causing the order to be cancelled, “Cancelled – Limit” will appear in the status column.
    • Cancelled – Funds
      If the order was cancelled because you did not have the funds necessary to make the purchase, “Cancelled – Funds” will appear in the status column.

• Order Number

  This column displays the number assigned to each order. If you click on the order number, you will go to the “Order Details” page where these items appear:

  • trading action, identifies buys and sells
  • security symbols
  • company names
  • shares
  • execution price
  • transaction amount

• Account and Folio

  This column displays the name of the account where the trade was placed. If the trade was placed for a folio, the name of the folio will appear under the account name. If the trade was placed for your non-folio holdings, “Non-Folio Holdings” will appear under the account name.

• Trade Type

  This column will tell you if the order is a direct trade or a window trade.

  • Direct Trades
    If the order is a direct trade, “Direct” will be in this column.
  • Window Trades
    If the order is a window trade, the time of day the window closes will appear in this column.

  The date the trade was executed will also appear in the column.

• Trade Description

  This column will tell you:

  • if the order was dollar-based or share-based,
  • if the order was a buy or sell, and
  • the total dollar amount.

The Order Details page allows you to view the specifics of your trade orders. You can review general information such as dates and status of your orders by order category.

• Pending and Executed Orders

  Pending and executed orders are listed with their status as pending or executed. Executed trades display:

  • The number of shares requested and executed
  • The price per share
  • The total dollar amount bought and sold

• Cancelled Orders

  Cancelled orders are listed with the associated reason for cancellation. Reasons for cancellation are one of the following:

  • Insufficient Funds
    The amount of funds in your account did not cover this order.
  • Price movement exceeded limit
    The movement of the price exceeded the cancel order limit set for this account.
  • Invalid stop price
    The stop price set for this order was not valid.

• Orders Not Generated

  Orders not generated are listed with the associated reason for not generating. Reasons are one of the following:

  • Percentage Trade Threshold not met
    The deviation of the current weight from the target weight for this security did not meet the percentage trade threshold set by the model manager. This threshold is set to eliminate nuisance orders during a model sync.
  • Dollar Trade Threshold not met
    The deviation of the current dollar amount invested in the security from the target dollar amount did not meet the dollar trade threshold set by the advisory firm. This threshold is set to eliminate nuisance orders during a model or account sync.
  • Minimum not met
    This order did not meet the mutual fund minimum.

Note: We calculate the total price of each security using six decimal places, but on this page, the total price is displayed with two decimal places. Due to this rounding, shares multiplied by price-per-share may not exactly equal the total value listed for each security. Also, the sum of all prices in the “Total Price” and “Total (before fees)” columns may not exactly equal the true total order amounts listed at the bottom of the page.